Conflict Resolution & Mediation Skills Workshop
(2 - days)
Who is this for?
Managers, HR professionals, union officers, respect at work, inclusion officers and those wishing to enhance their skills in dealing with sensitive matters.
Anyone wishing to understand the real benefits of Mediation and how it can be embedded in line with other organisational policies and procedures dealing with workplace conflicts and disputes.
What is this workshop about?
This workshop will give you an opportunity to gain a greater insight as to why conflict occurs in the workplace and to equip yourself with practical skills that can be easily applied.
The workshop is designed to enhance your understanding of apparent and hidden causes of conflict in the work place and the importance of resolving them through the principles of mediation.
You’ll also learn how to prevent conflicts escalating into negative and damaging disputes, promoting a culture that moves away from argument towards better dialogue.
What is covered?
- The causes and triggers of conflict
- A look at alternative approaches to conflict resolution
- How to minimise the risk of conflicts escalating into more formal and costly procedures
- A general overview of the mediation process
- The impact of communication styles in conflict
- The top 4 negative behaviours in communication
- Developing your personal style in dealing with conflict
- Practical skills on how to deal with challenging conversations
- An introduction to the Catalyst Model™
- Examining real-world case studies
The benefits of attending
- Gain a greater understanding of the hidden factors leading to conflict
- Learn a framework you can use to rapidly de-escalate conflict situations in the workplace
- Discover a process to facilitate and resolve workplace disputes effectively
- Develop practical skills that can be applied straight away
- Pick up tools and skills to facilitate challenging conversations
- Increase your confidence in dealing with workplace conflicts
How is this course delivered?
Through a combination of theoretical insights, practical tools and group exercises, you will be shown how to identify, prevent, manage and resolve conflicts in the workplace.
You will be given the opportunity to practice mediation skills through role play based on actual mediation case studies.
Throughout the workshop there will be the opportunity for discussion, practice and participation in a structured yet relaxed environment.
What is the cost?
£597.00 pp (minimum 8) *Venue costs may apply
This course can be delivered on-site, off-site, our training centre, or online.
To book your complimentary session,
please call: +44 (0) 208 004 5802